How To Mediate Like A Pro Wins 2008 Pinnacle Book Award

How To Mediate Like A Pro Wins 2008 Pinnacle Book Achievement Award in the "How To Category."

This is the ninth book award that Greenwood has won. She was also a Winner in the General Law Category of the National Best Books 2008 Awards, Winner of the Reader Views Book Awards 2009 in How To Category. Winner of Spirit Award from the South Florida Writers Association, Finalist in the ForeWord Book of the Year Awards in the Self Help" Category, Winner of best E-Book from the New York Book Festival, Winner of Best "How To" book from the Beach Book Festival, Winner of the Best E-Book from the Indie Excellence Awards and Honorable Mention from the London Books Festival in the "How To"Category.

Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

Online Dispute Resolution

ODR- Online Dispute Resolution-

Here are some resources for resolving disputes online.

1. Squaretrade- eBay buyers and sellers

I worked at Squaretrade for over five years and mediated over 6000 cases. Although they have discontinued mediation services(they are mostly in the warranty business now), they are a good model for online disputes. There are several differences between online dispute mediation and face-to-face mediation. Here are some of them.

A. There are no visual cues and no inflection of the voice. It is almost impossible to be sarcastic or ironic online.

B. Jokes bomb on the internet. Jokes succeed in the delivery and there can be no delivery online.

C. Emails can sound very cold and impersonal. They need to be embellished with some friendly salutations and interest in the parties.

D. Parties can feel neglected online so the mediator must make regular contact to tell both parties what is going on. The Mediator may be caucusing with one party and the other party is wondering what is going on and can become frustrated if not given regular updates.

E. Mediation online can be freeing because generally the mediator does not know the national origin, religion, race, and sometimes sex of the parties. This allows the mediator to concentrate on the issues.

2. Arbitration Online
You may want to look into Arbitration services Online.

A. AAA Mediator and Arbitrator ODR
http://www.aaamediation.com/
The American Arbitration Association does both Arbitration and Mediation online. The Arbitration program has companies, such as a utility, which lists AAA as the arbitrator for any claims in its brochure. AAA does online training for independent contractor arbitrators in each state and assigns the arbitrators cases online. They are mostly default cases, but some costumers do file responses. The arbitrators are paid a fee per case

B. Internet-Arbitration http://www.net-arb.com/
There are some companies that only do arbitration online. Check the site for an application to become an arbitrator.

3. U-Mass ODR Center (Cyberweek) http://www.odr.info/
Every year in September, the University of Massachusetts ODR Center sponsors Cyberweek. This brings together practitioners all over the world to discuss online ODR issues. The proceedings of previous years are available online. There is a moot court mediation competition and online opportunities to find out the cutting edge innovations of the previous year. It is a good way to connect to online mediators globally.

4. Fair Outcomes http://appellex.com/
This is a new company using game theory in resolving disputes. Some of it is initially counter-intuitive and then suddenly makes a lot of sense. There is a format for parties to resolve disputes themselves online and then if it is not resolved, the parties can use an arbitrator for the final decision. Check out the website.


5. Mediation Arbitration Resolution Services (MARS),
http://www.resolvemydispute.com/
Check out this website for a site that does mediation and arbitration.

6. Cybersettle, http://cybersettle.com/
Cybersettle has done much of the technology used to resolve disputes. They have partnerships with the City of New York and American Arbitration Association. If you want to do mediation, you can use their software.

7 New book- Cross-border Internet Dispute Resolution by Julia
Hornle, Cambridge University Press, February 2009
This new book details some of the laws in cross-border Internet Dispute Resolution, especially in Europe. She also shows some model applications.

I am constantly updating my list since new trends, sites and articles are coming out all the time. Start googling and see if anything new pertains to you or your practice. Personally, I have found online mediation very satisfying and a lot of fun.



Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

I have moved to Bristol, Rhode Island

I have not been posting on my blog because I have moved to Bristol, Rhode Island from Miami Beach Florida. I have just started a new job at Roger Williams University as Assistant Vice President for Human Resources for Employee Development and Labor and Employment Counsel.

Bristol is a beautiful town on the Narragansett Bay with the oldest July Fourth Celebration in the country. It is known as the most patriotic town in the U.S.

It is separated from Portsmouth Rhode Island by the beautiful Hope Bridge.

I will be doing union negotiations and labor relations for the University and will still be posting about negotiations and mediations.

Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

Greenwood making presentation at Mediator Conference on March 14 in Fort Lauderdale

Mary Greenwood is giving a presentation on "Ethically Marketing Alternative Uses and Applications for Certified Mediators." She will talk about alternative uses of a mediator certification such as Online Mediation, Online Arbitration, Game Theory, Workplace Mediation, Negotiations. and Ombudsperson.

She will also cover marketing topics such as blogging, writing books, developing your niche, social networks, volunteer mediation, and ethics in marketing.

This is part of the 2009 Annual Mediator Seminar sponsored by the Association of South Florida Mediators and Arbitrators. The Seminar will be held at the Tower Club on the 28th floor of the Regions Bank Building at Broward Blvd. and S.E. Third Avenue in Fort Lauderdale from 8:30 to 5:00.

Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of eight book awards

Best How To Book, Reader Views Book Awards

Finalist, ForeWord Book of the Year Awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

How To Mediate Like A Pro is Finalist in ForeWord Book of the Year Awards

How To Mediate Like A Pro is a Finalist in the Self-Help Category in the ForeWord Magazine's Book of the Year Awards. The winners will be announced at the Book Expo in New York City May 29, 2009.

This is the eighth book award that How To Mediate Like A Pro has won.


Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate Like A Pro: 41 Rules for Resolving Disputes,
Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of eight book awards
Finalist ForeWord Magazine
Best How To Book, Reader Views Book Awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

How To Mediate Like A Pro Wins Best How To Book in Reader Views Book Awards

How To Mediate Like A Pro has won first prize in the Reader Views Book Awards in the How To Category.

This is the seventh book award for How To Mediate Like A Pro.

Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes,

Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of seven book awards
Best National Book Award, Law Category

Winner, How To Category, Reader Views Awards,
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit Award, South Florida Writers Association

Honorable Mention, London Book Festival
Email: howtonegotiate@aol.com
www.marygreenwood.com

Happy Birthday Dad

Dad would have been 94 today. My sisters and son have been compiling some of his favorite sayings. He loved the English language and loved to know the origins of words. He also loved colorful expressions. He was very optimistic and many of these sayings were used to encourage us when we needed it. Happy Birthday, Dad!

1. If you stick with me, you will be wearing diamonds.
2. Keep your snorkel up
3. Keep your chin up
4. Better than a sharp stick in the eye
5. Oppydildock
6. Bellyup
7. Don't take any wooden nickels
8. Let it roll off your back.
9. Roll with the punches.
10. As I live and breathe.
11. You are a sight for sore eyes.
12. Go get 'em tiger.
13 Connecticut is God's country
14. Connecticut is the banana belt of New England
15. The head gink.
16. Never get into a pissing contest with a skunk.
17. Put your best foot forward.
18. Always dress your best.
19. Go pound sand
20. Knock them dead


Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Finalist Reader View Awards, "How To" Category
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

How To Mediate Like A Pro a finalist in Reader Views Book Awards Contest

How To Mediate Like A Pro has been named a finalist in the "How To" Category in the Reader Views Annual Book Awards. The winners will be selected in March.


This is the seventh award for How To Mediate Like A Pro. It won Best "How To" Book from the Beacb Book Festival, Best General Law Book from the National Best Books Awards, Best E-Book from the New York Book Festival and the Indie Excellence Awards, Spirit Award from the South Florida Writers Association, and Honorable Mention from the London Book Festival.


Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

When to Stage a Temper Tamptrum in a Negotiation

If you want to make a point, a deliberately-staged temper tantrum might fit the bill. What makes this effective is that it is unexpected. If done sparingly, you can show that you mean business. Having a temper tantrum can also backfire. If a negotiation is particularly volatile and the parties are already discourteous and rude, a temper tantrum is not going to stand out.

If you do get angry, it should be on purpose and for effect as though you were an actor in a play. Generally it is better to be polite and charming, but not too charming or you will seem insincere. If you get angry and it is not staged, then you will be out of control. As Shakespeare said in As You Like It., " All the world is a stage and all the men and women merely players."

The whole negotiation process is acting to some degree. You don't want the other side to know what your position is and how you really feel. However, on rare occasions, you may feel that the timing is right to show anger. Just make sure you are acting and in control.

Here is an example. When you are told your reserved hotel room has been given to someone else, that controlled anger may be a way to get the hotel's attention since they generally won't want you to make a scene. One the other hand, you are always taking a chance that you will humiliate yourself. It is best to try this when you have nothing to lose and may never see this person again. If you go forward, prepare your script and practice just as an actor would do. Give details so the person knows why you are so upset. Since you are in control, don't go overboard with your performance. When you stage a scene like this, always end with a proposed solution. Otherwise your performance may be wasted and the other party may not feel like proposing a solution after you have yelled at them.

Remember this is a tactic of last resort and use sparingly.







Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

My Dad

My Dad died on Tuesday a few weeks before his 94th birthday. I am attaching a copy of his obituary. They just don't make them like this anymore. He and my Mom were married 66 years. He will be missed, but we have many wonderful memories.

John Gage Greenwood

GREENWOOD, John Gage John Gage Greenwood, 93, died January 27, 2009. He was born February 24, 1915, at Hartford Hospital. He graduated from Hall High School in West Hartford, attended Dartmouth College, took a "sabbatical" with the English Merchant Marine, and finished his degree in mechanical engineering at Lehigh University. He married Margaret McClintock in 1943 in Monterey, Mexico, where he was working on a bridge project. His employment included Ingersoll Rand, Terry Steam Turbine and Joy Manufacturing. In 1967 he became a vice president of Sullair Corporation, which was founded on a revolutionary design of a rotary screw technology for air compressors. Their prescient motto was Cool, Clean, Pure, Green. His career took him and his family back and forth between the East and Midwest, finally settling in Old Lyme. He loved Old Lyme and served as the Vice-Chair of the Board of Trustees of the Lyme Academy College of Fine Arts. He was an avid reader, a traveler of the world, a gardener, a sailor, a great story teller , a collector of maritime artifacts, a graceful fox trotter, an enthusiastic bridge player and an ambidextrous tennis player. Most of all he was the best husband, father and grandfather. He was a listener, cheerleader and supporter of his daughters and grandchildren. He was devoted to his wife and relished her great wit and grace. He became her caregiver in the last years of his life as she developed Alzheimers disease. He described this role as a privilege. He is survived by his wife of 66 years; his daughters Mary Gage Greenwood of Miami Beach; Martha March Greenwood of Farmington, and Sara Davis Greenwood of NYC and Madison, and spouses, Joseph Kehm, David Levin and Kevin Toner; his grandchildren, John Gage Breakfield and his wife Astrid Luthi Breakfield, Madeleine Davis Kiwak and Eliza March Kiwak; and his great grandchildren, Jack Gage Breakfield and Gage Luthi Breakfield. He was predeceased by his older brother James. There will be a family celebration of Jack's life this spring. In lieu of flowers, donations may be sent to the Fisher Center for Alzheimers Research Foundation; One Intrepid Square, W. 46th St. & 12th Ave., NYC, NY 10036








Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com