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Friday, November 21, 2008

Everyone Makes Mistakes


Mistakes are Inevitable







Things happen and mistakes are inevitable. There are two sides to making mistakes. If you find out that you made a mistake such as sending a package to the wrong address, it is good to "fess" up as soon as you know about the mixup. It is always better to hear about a mistake directly from you. If the customer hears it from someone else or discovers the mistake on his own, he will assume that you did it on purpose.

If you are on the receiving end of a mistake, this is a chance to be generous and understanding. Always remember that the goal is to resolve the dispute, and not to find out why the mistake was made. The sooner you put the mistake behind you, the sooner you can find the solution to resolve the situation.

Don't make the solution overly complicated or get too many people involved in it. For example, if you sent the wrong item to someone, don't expect them to send it to a third person. It is probably better to offer a refund at this point or have them send the item back to you so you can send it to the third party.

If it is not known who made the mistake, a lot of wasted effort can be directed to the events that led up to the mistake. Try not to dwell on who made the mistake and and concentrate on the solution.

Rule 18, How To Negotiate Like A Pro


Mary Greenwood, Mediator, Attorney and Author of
How To Negotiate LIke A Pro: 41 Rules for Resolving Disputes, Winner of six book awards
Best How To Book, DIY Festival
Runner Up, New York Book Festival, E-Book and Self-Help Category
Finalist ForeWord Magazine Book of the Year Awards
Finalist, Best National Book Awards, Self-Help Category
Honorable Mention, London Book Festival
How To Mediate Like A Pro: 42 Rules for Mediating Disputes
Winner of five book awards
Best National Book AWard, Law Category
Best E-Book, New York Book Festival
Best How To Book, Beach Book Festival
Best E-Book, Indie Excellence Awards
Spirit AWard, South Florida Writers Association
Email: howtonegotiate@aol.com
www.marygreenwood.com

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